Returns
If you don't like your new PLANK wood sunglasses you can return them. We prefer that you do like them and do not return. But we understand the idea of buying on the internet and getting your new sunglasses sometimes doesn't work out the way you had planned.
To be eligible for a return, your item must be unused (minus trying them on to see if they fit) and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. If possible.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
If you don't like your new PLANK wood sunglasses you can return them. We prefer that you do like them and do not return. But we understand the idea of buying on the internet and getting your new sunglasses sometimes doesn't work out the way you had planned.
To be eligible for a return, your item must be unused (minus trying them on to see if they fit) and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. If possible.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]